Modernisation of Police Services: ISO Accreditation for Pattanakkad and Muhamma Stations

The Pattanakkad and Muhamma police stations in Alappuzha district have been awarded ISO 9001:2015 certification, recognising their efforts to modernise police services and magnify public accessibility. This certification considers their advanced infrastructure, modern facilities, and public-friendly environment. This achievement is proof that the Pattanakkad and Muhamma police stations have become exemplary service providers of humanitarian and social welfare activities.A key feature of their operations is the grievance redressal system, which serves as the primary channel for FIR registration. Complaint investigations are directly monitored at the ASP office, with a target to resolve complaints within 15 days. In a bid to improve infrastructure, over 400 abandoned items were transferred to the District Police Store, freeing up space within the stations. Additionally, a comprehensive vehicle database for Cherthala Sub-Division has been created, and the auctioning of unclaimed vehicles has commenced. The sub-division has also adopted the "paperless administration" policy, saving 50,000 sheets of paper monthly by submitting case diaries and charge sheets digitally. To protect the buildings from heavy rainfall and extend their lifespan, truss work, waterproofing, and repainting measures have been carried out. Furthermore, improved facilities for staff, such as dedicated employee spaces, upgraded restrooms, water coolers, and seating for the public, have been added to enhance both the working environment and public interaction. Cherthala Sub-Division plans to expand these improvements to all police stations, aiming to boost public service delivery and strengthen law and order.